General Terms & Conditions
These terms and conditions should be read carefully.
Subject to the following paragraph, any Booking for a Star Clippers Holiday is accepted upon these
terms and conditions. Please inform Fred. Olsen Travel Limited directly if prior to making a Booking
you wish to raise any objection to any part of these terms and conditions. Please note that where a
holiday is purchased from another holiday organiser that includes a Star Clippers Holiday provided
through FOT (as defined below) the terms and conditions of the Holiday Contract with that holiday
organiser apply to the whole holiday. FOT will only be responsible for that portion of the holiday that
it provides in accordance with its agreement with that holiday organiser and on the basis that these
terms and conditions (save for those that provide that the Contract is with FOT) apply as far as FOT is
concerned. In any event, in no circumstances shall FOT have any liability greater than that provided
for in these terms and conditions.
Definitions & Interpretations
“Booking”/“Booked” means the passenger’s booking of a Holiday. “FOT” means Fred. Olsen Travel
Limited, a company registered in England and Wales (Company registration number 02287241)
whose registered office is located at 2nd Floor, 36 Broadway, London, SW1H 0BH. Fred. Olsen Travel
Limited is appointed by Star Clippers to act as exclusive sales agent in the United Kingdom for the
sale of cruise holidays on board.
“Force Majeure” means an unavoidable and extraordinary event outside of the control of FOT and
includes but is not limited to war, threat of war, piracy or threat of piracy, riots, civil disturbances,
terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire,
epidemics, health risks and pandemics including but not limited to incidents of infectious or other
diseases or illnesses, unavoidable and unforeseeable technical problems with transport for reasons
beyond FOT’s control or that of any suppliers of FOT, perils of the seas and other navigable waters,
deviation at sea in response to a distress call or other emergency, closed or congested airports or
ports, adverse weather conditions or adverse sea states, failure of power supplies, passenger suicide
or attempted suicide or a passenger’s deliberate exposure to unnecessary danger (except in an
attempt to save human life) or the consequences of participating in an unusual and dangerous
activity, and any other circumstances of any nature whatsoever.
“Star Clippers” means Star Clippers Limited, registered in the Bahamas, represented by Star Clippers
Monaco SAM, Clipper Palace, 4 rue de la Turbie, MC 98000 Monaco (hereafter “Star Clippers”) as
agent for the owners of the SPV Royal Clipper, SPV Star Clipper & SPV Star Flyer, passenger vessels
registered under the flag of Malta.
References to “we” and “us” mean FOT, and “you” and “your” include the lead-named person on the
confirmation invoice (who must be at least 18 years old at the time of booking) and all persons on
whose behalf a booking is made.
Interpretation
(a) a person includes a natural person, corporate or unincorporated body (whether or not having
separate legal personality);
(b) a reference to a party includes its personal representatives, successors or permitted assigns;
(c) a reference to a statute or statutory provision:-
(i) is a reference to such statute or statutory provision as amended or re-enacted; and
(ii) includes any subordinate legislation made under that statute or statutory provision, as
amended or re-enacted;
(d) a reference to “writing” or “written” includes emails.
How to Book
1.1 A Booking for a Star Clippers Holiday can be made with any ABTA travel agent or directly with
FOT (Telephone: 01473 242666; website: starclippers.co.uk). Prior to making a Booking, these terms
and conditions should be read and all those for whom the Booking is made should be prepared to
accept them and have available the information required to make a Booking.
The Contract
2.1 Once FOT has accepted the Booking and all payments due at the time of making the Booking,
then subject to the further provisions of this section, a Contract exists on these terms and conditions
that covers each and every passenger in respect of whom the Booking is made and cannot
subsequently be amended or transferred to a lower-priced Booking. Bookings must be accepted by
FOT and cannot be accepted by any third party.
2.2 Notwithstanding paragraph 2.1, FOT has the right to refuse to accept any Booking even if a
deposit and full balance has been paid.
2.3 The Contract for the Holiday is subject to the availability of the vessel booked. In some
circumstances the vessel may become unavailable after the Booking has been made. These
circumstances may include (without restriction) the charter of the vessel to a third party. If the
vessel booked becomes unavailable for any reason, then the passenger will be informed as soon as
practical. In this event, if possible and subject to availability, an alternative Star Clippers Holiday will
be offered to the passenger. If any such alternative cannot be offered or the alternative offered is
not acceptable to the passenger, then a full refund of all amounts paid for the Star Clippers Holiday
will be made. However, there will be no responsibility or liability to the passenger with respect to
flights, accommodation or other arrangements that do not form part of the Star Clippers Holiday
booked.
2.4 Star Clippers Holidays are planned far in advance and the Contract is for the Holiday booked
subject to alterations that may be made as a result of events, changes of circumstances or other
factors that have occurred or arisen since the Holiday was planned. This is dealt with further below
under ‘Alteration and Cancellation by Operator’.
2.5 In no circumstances will there be any responsibility or liability to the passenger with respect to
flights, accommodation, land-based activities, or other arrangements that do not form part of the
Star Clippers Holiday. FOT, Star Clippers, or anyone else that makes available shore tours, excursions,
or land-based activities or other arrangements during a Star Clippers Holiday does so as agent for
the operator of the shore activities and any amount paid is not part of the Holiday price, whether or
not the shore activities are booked or paid for at the same time as or before or during the Star
Clippers Holiday. However, should FOT or Star Clippers or their employees, servants, agents or
subcontractors or anyone else providing services under the Contract be deemed to have any liability
in connection with such shore activities, this shall be subject to these terms and conditions.
2.6 The person making the Booking warrants that they have the authority to contract and accept
these conditions on behalf of all those in respect of whom the Booking is made. FOT, its employees,
servants, agents and subcontractors, the owner and operator of the ship and any other party
involved in the supply of services in connection with this Contract shall all have the benefit of all
rights, exemptions and limitations in these terms and conditions. In no circumstances shall the total
liability of all such parties exceed that of FOT.
Financial Protection
3.1 FOT provides full financial protection for our package holidays. For flight-based holidays this is
through our Air Travel Organiser’s Licence number (0944), issued by the Civil Aviation Authority,
Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email
receive an ATOL Certificate. This lists what is financially protected, where you can get information on
what this means for you and who to contact if things go wrong.
3.2 FOT will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In
some cases, where we aren’t able to do so for the unlikely reasons of insolvency, an alternative ATOL
holder may provide you with the services you have bought or a suitable alternative (at no extra cost
to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform
those obligations, and you agree to pay any money outstanding to be paid by you under your
Contract to that alternative ATOL holder. However, you also agree that in some cases it will not be
possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim
under the ATOL scheme (or your credit card issuer where applicable). If we are unable to provide the
services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for the
unlikely reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer
a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit
you assign absolutely to those Trustees any claims which you have or may have arising out of or
relating to the non-provision of the services, including any claim against us, the travel agent (or your
credit card issuer where applicable). You also agree that any such claims may be re-assigned to
another body, if that other body has paid sums you have claimed under the ATOL scheme.
3.3 When you buy a package holiday that does not include a flight, protection is provided by way of
a bond held by ABTA - The Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk. You
agree to accept that in the unlikely event of our insolvency, ABTA may arrange for the services you
have bought to continue, or for a suitable alternative to be provided at the same cost as your
original booking. You also agree to accept that in circumstances where the travel service supplier
provides the services you have bought, you agree to pay any outstanding sum under your contract
with FOT to that alternative travel service provider. However, you also agree that in some cases the
services will not be provided, in which case you will be entitled to make a claim under ABTA’s
Scheme of Protection (or your payment card issuer where applicable) for a refund of the monies you
have paid.
3.4 When you buy a flight-based holiday, all monies you pay to a travel agent are held by him on
behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the
agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time
by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of
and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money
to us. When you buy a holiday not including a flight, all monies you pay to a travel agent are held by
him on our behalf at all times.
3.5 As a member of ABTA (membership number V3510), FOT are obliged to maintain a high standard
of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the
resolution of disputes arising out of this Contract, which is approved by the Chartered Trading
Standards Institute. If we cannot resolve your complaint, go to www.abta.com to use ABTA’s simple
procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be
found on www.abta.com.
Deposit, Alterations and Final Payment
4.1 A deposit of £500 per person plus any additional amount as advised must be paid to FOT at the
time the Booking is made. Other payments may also be due at the time of booking. Money paid to a
travel agent for a Holiday is held by them as agent for FOT, whether or not that travel agent is
otherwise acting as your agent or as agent for FOT. However, payment to or acceptance of any
money by a travel agent or other third party, even if an agent of FOT, does not constitute acceptance
of a Booking by FOT. Prior to acceptance of the Booking and all payments then due, FOT has no
obligation to the passenger and may return or authorise the return of any payments made with no
penalty and without providing a reason.
4.2 The balance of the payment for the Holiday is due and must be received by FOT no later than 9
weeks before departure for cruises excluding ocean crossings, and 120 days before departure for
ocean crossings. Money must be paid in sufficient time for funds to reach FOT by the due date. For
any Bookings received after these dates, the full price is due and must be paid at the time of
Booking. If for any reason the balance is not received by FOT by the due date, FOT reserves the right
to cancel the Booking, retain the deposit paid and charge a cancellation fee of the amount shown in
the scale set out under ‘Cancellation by Passenger’ applicable at the time of FOT’s decision to cancel.
If the balance is not received but the Holiday is not cancelled or is rebooked, then the passenger will
be liable to pay any increased cost including any increased air fare. A payment made to a travel
agent or any other third party must be made in sufficient time for funds to reach FOT.
4.3 At the sole discretion of FOT, a Booking may be amended at the request of the passenger, and
we will do our utmost to make these changes, but it may not always be possible. A minimum
administration charge of £50 per person per change may be made for each such amendment
accepted, and in addition, the passenger will be liable to pay any increased cost of the Holiday,
including but not restricted to, any associated costs or charges imposed by any airline or other party
involved in the provision of the Holiday. No amendments can be accepted for bookings including
ocean crossings.
Holiday Price, Other Charges and Price Guarantee
5.1 Published brochure prices are based on operating costs and other factors at the date of
preparation and may be revised upwards or downwards at any time. Prices should be checked at the
time of Booking and may be subject to variation until the Booking is accepted by FOT.
5.2 Once a Booking has been accepted by FOT, no increase or decrease in the price will be made
except where stated in 5.3 and 5.4 below.
5.3 The price of your Holiday is subject to change after you have booked only in certain
circumstances. These include changes in the price of the carriage of passengers resulting from
changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties
including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports, or
exchange rates, any or all of which may mean a variation in the price of your Holiday after you have
booked. However, there will be no change within 20 days of your departure.
5.4 If your Holiday cost has increased due to the above, we will contact you and ask you to make
payment to us. If this results in an increase equivalent to more than 8% of the price of your travel
arrangements, you will have the option of accepting a change to another holiday if we are able to
offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and
receiving a full refund of all monies paid to us, except for any amendment charges. Should you
decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue
date printed on your final invoice, and we will provide a refund of any insurance premiums paid to
us if you can show that you are unable to transfer or reuse your policy. Should the price of your
Holiday go down due to the cost changes mentioned above, then any refund due will be paid to you.
We will deduct our administrative expenses incurred from this refund.
5.5 Please note that travel arrangements are not always purchased in local currency and some
apparent changes have no impact on the price of your travel due to contractual and other protection
in place.
5.6 Any medical services provided during the Holiday are outside the scope of the UK National
Health Service and charges may be made for services, drugs and other medical provisions.
5.7 In case of failure to settle an on-board account in full before leaving the ship, an administration
charge of £75 will apply.
5.8 When you buy a flight-based holiday, all monies you pay to the travel agent are held by him on
behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the
agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time
by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of
and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money
to us. When you buy a holiday not including a flight, all monies you pay to the travel agent are held
by him on our behalf at all times.
Cancellation or curtailment by Passenger
6.1 A Booking may be cancelled subject to notice to FOT in writing and payment to FOT of a
cancellation fee in accordance with the following scales:
(i) Cruises excluding ocean crossings:-
63 days or more before departure - deposit plus full amounts payable in respect of airfares;
62 days to 29 days before departure - full amounts payable in respect of airfares plus 50% of the
remainder of the full Holiday price;
28 days or less before departure or failure to travel - 100% of the full Holiday price.
(ii) Ocean crossings:-
120 days or more before departure - deposit plus full amounts payable in respect of airfares;
119 days to 90 days before departure - full amounts payable in respect of airfares plus 25% of the
remainder of the full Holiday price;
89 days to 75 days before departure - full amounts payable in respect of airfares plus 50% of the
remainder of the full Holiday price;
74 days or less before departure or failure to travel - 100% of the full Holiday price.
6.2 The effective date of cancellation is the date of receipt of written notice by FOT. For the
avoidance of doubt, these charges will apply whatever the reason for cancellation, including illness,
incapacity, death or any other intervening event. If a cruise has already been started and a
passenger is unable to continue for any reason whatsoever including repatriation, illness, incapacity,
death or any other intervening event then FOT may resell any unused services or accommodation,
but no refund will be made.
6.3 Cancellation fees may be insurable. It is the passenger’s responsibility to make any such claim
under the terms of their insurance policy. Holiday insurance premiums are not refundable in the
event of cancellation.
6.4 You can cancel your Booking without paying cancellation charges if the performance of your
package, or the carriage of passengers to your destination, is significantly affected by unavoidable
and extraordinary circumstances. In such circumstances, we will arrange for your Booking to be
terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign,
Commonwealth & Development Office.
Alteration and Cancellation by Operator
7.1 As we plan your Holiday arrangements many months in advance, we may occasionally have to
make changes to or cancel your Booking, and we reserve the right to do so at any time.
7.2 If we make a significant change to your Holiday, we will inform you or your travel agent as soon
as reasonably possible if there is time before your departure. You will have the choice of either
accepting the change of arrangements, accepting an offer of alternative travel arrangements of
comparable standard from us if available (we will refund any price difference if the alternative is of a
lower value), or cancelling your Holiday and receiving a full refund of all monies paid. Except where
the significant change is due to unavoidable and extraordinary circumstances (where unavoidable
and extraordinary circumstances means a situation beyond our control, the consequences of which
could not have been avoided even if all reasonable measures had been taken), if you choose to
cancel we will also pay compensation. These options do not apply for insignificant changes.
Examples of insignificant changes include alteration of your outward/return travel by less than 12
hours, changes to aircraft type, change of accommodation to another of the same or higher
standard, omitting, substituting or adding ports of call or otherwise changing the itinerary (including
routing of the ship or flights and port of embarkation and disembarkation),and changes of carriers.
These are listed examples of insignificant changes and should not be considered a definitive list.
7.3 Alteration of the Holiday may be made of necessity or because it appears to us or any other
party acting as operator responsible for the Holiday or part of the Holiday desirable for the safety,
comfort or enjoyment of passengers or the operational efficiency of the Holiday. Where possible and
appropriate, we will make reasonable efforts to ensure that any changes are as limited as practical.
Such alteration will not amount to significant alteration of the Holiday Contract.
7.4 We will not cancel your travel arrangements less than 63 days before your departure date,
except for reasons of unavoidable and extraordinary circumstances or failure by you to pay the final
balance. We may cancel your Holiday before this date if, for example, the minimum number of
passengers required for a particular cruise is not reached. If your Holiday is cancelled, you can either
have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable
standard from us if available (we will refund any price difference if the alternative is of a lower
value). In some cases, except where the cancellation is due to unavoidable and extraordinary
circumstances, we will pay compensation.
7.5 Where after departure it becomes impossible to provide any part of the Holiday, FOT or any
other party acting as organiser will make suitable alternative arrangements at no extra cost to the
passenger. If this is not reasonably possible or practical, equivalent transport will be provided back
to the place of departure or on to the final destination, and where the Holiday is curtailed, for each
whole day lost, the passenger will be reimbursed an amount equivalent to the daily cost of the
cruise part of the Holiday.
7.6 Where delay occurs during the Holiday due to fault on the part of FOT or any other party acting
as organiser, then alternative arrangements will be made where required and reasonably practical to
ensure the continuation of the Holiday.
7.7 In the event of cancellation, alteration or delay (including prolongation of the Holiday) FOT will
not be responsible for individual circumstances or arrangements, or losses arising from individual
circumstances or arrangements.
Conduct, Safety and Security
8.1 At any time during the Holiday, FOT or any other party acting as operator or otherwise involved
in the supply of services under this Contract may take such steps as are deemed necessary to
prevent any risk to the health, safety, comfort or well-being of any person. This may include taking
action to transfer the passenger or anyone else from one cabin or seat to another, to restrain,
confine or otherwise deal with the passenger or anyone else as may be considered necessary, or to
refuse to embark or to disembark the passenger or anyone else at any port or place. FOT or any
other party acting as operator or otherwise involved in the supply of services under this Contract
may also take such action as may be deemed necessary to comply with any requirement or
recommendation of any authority or advisor with respect to the protection of the health, safety,
comfort or well-being of the passenger or any other person during the Holiday. Where such action is
taken as a result of circumstances that are unavoidable and extraordinary or that could not be
avoided with the exercise of due diligence, then the passenger shall not be entitled to any refund or
compensation of any kind. If such action is attributable to any fault on the part of the passenger,
then the passenger will be liable to pay any fines, losses, expenses arising or compensation or any
other amount due to FOT or any other party acting as operator or otherwise involved in the supply
of services under this Contract or any other third party. In no circumstances shall FOT have any
liability for prevention of boarding of any form of transport due to a decision made by any party
other than FOT.
8.2 FOT has the right to make, enforce and change (without prior notice) rules and policies for the
conduct of passengers on board relating to matters including, but not limited to, dress, behaviour,
alcohol and food. No animals, dangerous articles, or controlled or prohibited substances may be
brought on the Holiday.
8.3 For the safety and security of all passengers, it may be necessary to search passengers, their
cabins or luggage. Passengers will allow this to take place when authorised by the Captain or a
security or other officer and agree to follow any instructions or order in this regard.
8.4 The passenger will be responsible for any loss or damage caused by that passenger during the
Holiday to any property or person or other third party or FOT, no matter how that loss or damage is
caused. If a passenger causes such loss or damage then FOT may require that passenger immediately
or at any time to pay to FOT an amount sufficient to cover, or on account of, any loss or damage so
caused.
Liability
9.1 The liability of FOT or any other party acting as operator or otherwise involved in the supply of
services under this Contract, except in cases involving death, injury or illness, shall be limited to a
maximum of three times the cost of your travel arrangements, and may also be limited by
international conventions including those relating to carriage by sea, including the Athens
Convention 1974, carriage by air, including the Warsaw Convention 1929 or the Montreal
Convention 1999 and hotel stays, including the Paris Convention 1962, and in the case of all such
conventions, and applicable Protocols or amendments. Where these or any other conventions apply
to any service or accommodation supplied during any part of the Holiday, no matter by whom the
service or accommodation supplied is directly performed, the limits of liability afforded by such
conventions apply to FOT and any other party acting as operator or otherwise involved in the supply
of services during the Holiday.
9.2 Save as provided otherwise in these terms and conditions and subject to the provisions relating
to liability, including limits in these terms and conditions, all arrangements for the provision of
transport of passengers, their baggage and personal property, accommodation and other services
are in addition to these terms and conditions subject to the terms and conditions of airlines and
owners or operators of the cruise ships and all other service providers such as transfer operators,
hotels etc.
9.3 Unless otherwise provided for by force of law or in accordance with these terms and conditions,
the liabilities, duties, obligations and responsibilities of FOT or any other party acting as operator or
otherwise involved in the supply of services under this Contract shall be limited in accordance with
the limits applicable to a carrier under the Athens Convention 1974 (Carriage of Passengers and
Luggage by Sea), as modified and set out in parts I and II of Schedule 6 of the Merchant Shipping Act
1995 (‘the Convention”).
9.4 The liability of FOT or any other party acting as operator or otherwise involved in the supply of
services under this Contract, for death or illness of, or personal injury to, any passenger, or the loss
of or damage to the luggage of any passenger is limited to the maximum amount specified in Articles
7 and 8 of the Convention save in the case of valuables (as defined in Article 5 of the Convention)
where no liability is accepted unless such valuables have been deposited with the carrier for the
agreed purpose of safekeeping in which case liability will be limited to the limit provided for in
Article 8(3) of the Convention.
9.5 No responsibility is accepted for loss or damage caused to passengers by failure to perform the
Contract or improper performance of the Contract where the failure or improper performance
happens without fault on the part of FOT or any other party acting as operator or otherwise involved
in the supply of services under this Contract because:
(i) it is attributable to fault on the part of the passenger; or
(ii) it is attributable to a third party who does not supply services included in the Holiday; or
(iii) it is due to unavoidable and extraordinary circumstances beyond the control of FOT, the
consequences of which could not have been avoided by the exercise of due care, or an event which
FOT or anyone who supplies services included in the Holiday booked could not foresee or forestall,
including but not limited to circumstances related to unusual weather or sea conditions.
9.6 No liability is accepted in respect of arrangements or commitments made by or on behalf of the
passenger that are not part of the Holiday Contract.
9.7 If any term, condition, section or provision becomes invalid or be so judged, the remaining
terms, conditions, sections and provisions shall be deemed severable and shall remain in force.
9.8 In the event that FOT has any legal liability for any loss of or damage to property otherwise than
in accordance with the Convention and any other applicable conventions including the Montreal
Convention, then its liability shall not at any time exceed £250 per passenger and FOT shall not at
any time be liable for loss of or to any money, jewellery, valuables or medication. Passengers are
advised not to pack money, jewellery, other valuables or medication in their luggage and must
ensure that their personal possessions and valuables are with them at all times.
9.9 All carriage (by land, air and sea) is subject to the conditions of carriage of the actual
operator/carrier. These may limit or exclude liability. Save as otherwise provided in these
Conditions, the carriers’ conditions of carriage are expressly incorporated into the Contract and are
deemed to be expressly accepted by the passenger at the time of the Booking. Copies of these
conditions are available on request from FOT.
9.10 FOT’s liability will not at any time exceed that of any carrier under the carrier’s conditions of
carriage and/or applicable or incorporated conventions.
Claims
10.1 Any matter that might give rise to a problem, complaint or claim must be notified to the ship or
hotel management, airline staff or other relevant supplier of services at the time of the incident. If
the matter cannot be rectified immediately, FOT must be notified as soon as possible and in any
event notice of a claim must be given in writing to FOT within 28 days of your return home. Special
extra provisions set out below apply to loss, damage or delay to baggage and to claims for illness or
injury. Failure to give notice in accordance with these provisions may mean that the matter cannot
be properly investigated or rectified and this may affect the passenger’s rights.
10.2 In the case of any claim for loss, damage or delay to baggage, please note that (1) the passenger
must claim against the carrier or carriers responsible for actually performing the carriage where the
loss or damage happened immediately if and when the loss or damage is or becomes apparent and
in any event within 15 days from the date of redelivery, or when redelivery should have taken place;
(2) if the passenger wishes to make any sort of claim against FOT or Star Clippers, the passenger
must notify FOT directly in writing with a copy of the notification to the carrier or carriers
responsible for actually performing the carriage and if asked to do so the passenger must assign all
rights against such carrier or carriers to FOT.
10.3 Any illness or injury caused by or that the passenger considers may be attributable to anything
that happened during the Holiday must be reported to the service provider or providers responsible
for the relevant part or parts of the Holiday and to FOT (with a copy of any such notification to any
other provider or providers) immediately that the illness or injury becomes apparent.
10.4 Unless a longer period is provided for by force of law, any claim shall be time-barred if
proceedings are not brought within 2 years of the end of the cruise.
10.5 Details of ABTA’s scheme for the resolution of disputes is included in the ‘Financial Protection’
section above.
Assistance
11.1 At FOT’s sole discretion, FOT may afford or arrange assistance to any passenger who suffers
illness, personal injury or death during the Holiday. Such assistance may take the form of advice,
guidance or initial financial aid where appropriate. Any expenses reasonably incurred for or on
behalf of the passenger, either in this connection or otherwise in respect of matters that are not
included in the Holiday cost (including medical treatment and repatriation expenses) shall be
repayable by the passenger to FOT in full on demand (whether or not the passenger has insurance
cover for some or all of the expenses).
Material Facts
12.1. It is a condition of carriage that all material facts have been disclosed by the passenger to FOT
as if FOT were an insurer. A material fact is a fact likely to influence insurers in the acceptance or assessment
of insurance (for example, a matter relating to the state of health of the passenger or a
close relative). Where there is doubt as to whether a fact is ‘material’ then it should be disclosed.
Mobility and Special Assistance
13.1. Passengers must give written notice to FOT at the time of Booking of any disability, mobility
problem, or any other condition requiring special care, attention, or treatment. If any such condition
arises after Booking, then written notice must be given to FOT as soon as possible. It may not be
possible satisfactorily to accommodate a passenger with such a condition on board a Star Clippers
vessel. Passage may therefore be refused to those with such a condition at the sole discretion of FOT
or the operator.
13.2 Women who will be more than 28-weeks pregnant at the end of the Holiday are not permitted
to travel. The carriage of children or infants may be subject to a minimum age.
Documentary and Medical Requirements
14.1. A full valid passport is required for all holidays, valid for at least 6 months after the date of
return to the UK. The passenger is responsible for ensuring compliance with all necessary passport,
visa and other immigration requirements for the entire Holiday, and shall have received all medical
inoculations necessary (notwithstanding that FOT may provide advice on these matters from time to
time). Advice on these matters may be obtained from the relevant Embassies and/or Consulates. At
any port or place, FOT or any other party involved in the supply of services in connection with this
Contract may refuse travel or accommodation, or disembark any passenger without compensation
who in the opinion of FOT or other party involved might be excluded from landing at any destination
by Immigration or other Governmental Authorities or who may be suffering from contagious or
infectious disease or whose presence may be considered detrimental to the safety or comfort of
other holidaymakers or crew members. We do not accept any responsibility if you cannot travel
because you have not complied with any passport, visa or immigration requirements.
Flights
15.1 These terms and conditions and brochure publications are the sole responsibility of FOT. They
are not made on behalf of, and do not commit any airline mentioned or any other airline whose
services are used during the course of the Holiday. Notwithstanding this, any rules, regulations,
terms and conditions published by any such airline will apply.
15.2 Published prices for fly/cruises are inclusive of specially negotiated airfares, which are subject
to availability and may include an amount to cover flight disruption insurance. If no aircraft seats are
available at such fares in conjunction with a particular cruise at the time of Booking, then the
fly/cruise option will not be offered. Flight upgrades/premium seats for fly/cruises are limited in
number. They will be allocated at the time of Booking, subject to availability at the time of the
cruise. Aircraft configurations are subject to change and in the event of a flight operator being
unable to provide premium seats on any service then any payment of or towards an upgrade
supplement will be refunded in full.
15.3 All published itineraries are based on current airline schedules. The passenger will be notified of
any changes. Details of which aircraft operator will be used for the holiday booked and the type of
aircraft operated will be given if known at the time of Booking but may be subject to change.
15.4 If the Contract does not include flights, it is the passenger’s responsibility to obtain a valid ticket
direct from an air carrier suitable for and in time for travel to the vessel (and including local
transfers, which the passenger must arrange). FOT shall not be responsible for any liabilities arising
in respect of flights or transfers arranged by the passenger.
Data Protection
16.1 Personal details will be held and processed by FOT to enable fulfilment of the Holiday Contract.
You hereby agree to this information being passed on to third parties, where some parties may be
outside the European Economic Area, in order for the supply of the Holiday. Personal details
supplied to FOT may also be used for marketing purposes but only with your clear, active consent.
FOT will not disclose personal details to third parties for marketing purposes without express
permission. Our Privacy Notice can be viewed at www.starclippers.co.uk/privacy-policy.
Travel Insurance
17.1 It is a requirement that travel insurance is taken out before travelling on a Star Clippers Holiday.
This should cover all appropriate travel, cancellation, medical and repatriation liabilities for the
Holiday. Details must be provided on request, including during the Holiday if required.
Variation
18.1 No variation of these Conditions shall be effective unless in writing and signed by FOT.
Rights of Third Parties
19.1 Unless otherwise stated under these Conditions, a person who is not party to a Contract shall
have no rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act
1999.
Law and Jurisdiction
20.1 These Conditions and any dispute or claim arising out of or in connection with it or its subject
matter or formation (including non-contractual disputes or claims) shall be governed by and
construed in accordance with English Law.
20.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive
jurisdiction to settle any dispute or claim that arises out of or in connection with these Conditions or
its subject matter or formation (including non-contractual disputes or claims).
These terms and conditions should be read in conjunction with the Star Clippers brochure.